Privacy Policy
Last updated: 9 July 2026
This policy explains how Mu Bijoux collects, uses, stores and shares personal information when you visit our website, contact us or place an order.
Information we collect
Depending on how you use the site, we may collect your name, contact details, delivery and billing details, order history, account information, enquiry content and information needed to prevent fraud or resolve a transaction. Payment card details are handled by the payment provider offered at checkout and are not supplied to us in full.
Our website may also record technical information such as your IP address, browser, device, pages viewed, referring website and cookie identifiers.
How we use information
- to process, deliver and support orders;
- to respond to enquiries and provide customer service;
- to operate, secure and improve the website;
- to maintain business, tax and transaction records;
- to detect fraud or misuse and comply with legal obligations; and
- to send marketing only where permitted, with an option to unsubscribe.
Cookies and analytics
Cookies help the store remember cart and account activity and keep checkout working. Analytics and advertising services may use cookies or similar technologies to measure visits and campaign performance. These may include services supplied by Google, Meta, Jetpack, WooCommerce and our hosting or security providers. Browser settings can restrict cookies, but disabling essential cookies may prevent cart, login or checkout functions from working.
Who receives information
We share information only where reasonably necessary with service providers such as payment processors, delivery carriers, website hosting, security, analytics, email and customer-support providers, professional advisers, or authorities where required by law. We do not sell customer contact lists.
Some service providers may process or store information outside Australia. The countries involved can change according to a provider’s infrastructure and subcontractors.
Storage and security
We take reasonable steps appropriate to our business and systems to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online service can promise absolute security. We retain information for as long as reasonably needed for the purpose collected, legal obligations, fraud prevention and dispute handling, then take reasonable steps to delete or de-identify it where appropriate.
Access and correction
You may ask what personal information we hold about you or request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before acting and legal exceptions may apply. You can also update some account details through My Account.
Privacy questions and complaints
Contact us through our Contact page with “Privacy” in your message. Please explain your question or concern and include enough information for us to respond. We will review privacy complaints and respond within a reasonable period.
Changes to this policy
We may update this policy as our services, providers or legal obligations change. The current version and update date will remain on this page.